Support Options and Information

Please understand that there are two separate entities. www.Foundryvtt.com which provides the software and www.foundryserver.com which provides hosting for the software. Please do your best to direct your support questions to the correct location. If you have launched the game server and are having troubles in the software then you most likely will have to contact FoundryVtt for support via the following options:

If you are having issues before you ever get to your game server then it most likely is a hosting issue, and you can find support here:

Open a Ticket

You can open a support ticket here. We do our best to reply within 24 hours.

Find us on Discord

There is an official Discord channel that someone is usually monitoring. If you see Dax, then ping him and he will try to help.

Read the FAQ

The FAQ does have some information that can help.

Watch the Videos

The videos page does have good information on how to navigate the site.